Remote monitoring and management (RMM) platforms face a growing malware threat, Asigra warns, since an "incessant" stream of malware variants is putting both MSP and end-customer applications and data at "significant" risk.
RMM software helps MSPs remotely and proactively monitor client endpoints, networks and computers. Formerly known as remote IT management, RMM requires an agent installed on client servers, hypervisors, workstations, networking devices, laptops and other mobile endpoints. In case of problems, the RMM issues tickets or alerts the MSP classified according to severity, problem type and criticality.
Such solutions are very popular among MSPs globally, and for good reason. However the use of an RMM platform with tightly integrated backup solutions creates a single access point to dozens, hundreds or even thousands of organisations. According to Asigra, since RMM platforms push out agents, ransomware can potentially push out malicious code to each MSP client while neutering the backups.