20% of employees could be using social networks as their business communications' hub instead of email by 2014, Gartner reports.
While microblogging already takes part in enterprise communications, business communications are still evolving.
Newer employees entering the workforce will communicate via social networks in paralell to their business e-mail use. This will lead to eventual change in workplace culture.
The rigid disctinction between e-mail and social networks will thus erode-- e-mail will take on more social attributes (like contact brokering) Read more...