Visit our other websites:    Consumer IT    On CE    Mobile Channels    ECI news    rAVe Europe    Digital Signage News    

 

eSP - IT Solution Providers in Europe

  • Full Screen
  • Wide Screen
  • Narrow Screen
  • Increase font size
  • Default font size
  • Decrease font size

Unified Communications

What Europeans Want from Customer Service

E-mail Print PDF
What Europeans Want from Customer Service

Query resolution speed is the most important factor in the "ideal" customer experience, according to the 2011 Global Contact Center Consumer Preference Report from Avaya. 

In fact 42% of global consumers rank query resolution speed as most important-- broken down as UK 41%, Germany 48% and France 44%. 

Meanwhile around 33% of European customers want to solve their issues via mobile apps rather than the phone (36% in the UK, 34% in Germany, 30% in France).

Telephony in general is falling out of favour with around 40% of European customers-- a figure Read more...

Zendesk Goes Enterprise

E-mail Print PDF
Zendesk Goes Enterprise

Cloud-based help desk software provider Zendesk announces its Zendesk Enterprise Plan, a customisable and secure customer support solution designed for large, international or multi-brand organisations. 

The plan allows the tailoring of help desks according to organisations' needs while maintaining high security levels, with light agents providing unlimited internal usage. 

The enterprise plan includes unlimited internal usage, multi-brand help desk, custom agent roles and business rules analysis, togethwer with custom network restrictions, email Read more...

HP Goes for Unified Communications

E-mail Print PDF
HP Goes for Unified Communications

HP announces a trio of unified communications (UC) services-- Voice Transformation, Virtual Workplace and Network Readiness in collaboration with Microsoft, Avaya, Polycom and Alcatel-Lucent. 

HP Voice Transformation solutions create a single channel for voice, data and video, thus simplifying collaboration between VoIP and traditional telephony. It also offers a roadmap-based approach, allowing clients to develop on their communications infrastructure as they require while consolidating voice messaging and audio conferencing into a single interface.  Read more...

Polycom Pushes UC at InfoComm

E-mail Print PDF
Polycom Pushes UC at InfoComm

Polycom brought several significant solutions to accelerate the adoption of unified communications to InfoComm. "The UC industry is at a tipping point and Polycom is accelerating the adoption of UC …" says Sudhakar Ramakrishna, Polycom chief development officer.

Polycom UC Intelligent Core

The software release for the Polycom UC Intelligent Core platform features enhancements to provide a robust platform for scalable, reliable video services to offer carrier-grade UC supporting up to 75,000 devices and up to 25,000 concurrent calls – “5X more Read more...

Avaya Presents New Branding

E-mail Print PDF
Avaya Presents New Branding

Avaya wants to show its focus on "next-generation business collaboration and communications" through its announcement of its latest branding exercise-- "The Power of We".

The branding campaign should start highlighting "the importance of bringing the right people together with the right information in the right context"... through using Avaya's technology and services, of course. 

Thus, the company says, information access is no longer business' bottleneck as we enter "today's Age of Collaboration", where an increasingly mobile workforce needs to Read more...

Page 10 of 13