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Unified Communications

Infonetics: Enterprise Telephony Slides

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Infonetics: Enterprise Telephony Slides

According to Infonetics Research the global enterprise telephony and UC market drops by -4% to $8.7 billion in 2014 due to businesses holding off PBX equipment purchases and upgrades, even as economic conditions improve.

On the other hand UC applications are a bright spot-- demand for workforce productivity tools leads to 2014 growth reaching 20%. However PBX revenues, including TDM (time-division multiplexing) and IP PBX are down by -4% (and by -1% Y-o-Y in Q4 2014), while 2014 PBX line shipments are down by -3%.

“The enterprise telephony market continues to be tough. Just as we see one area begin to improve, it’s offset by slowdowns in geographies or market segments. Underscoring the declines are not only slowing businesses purchases but also competitive pricing, which has created unpredictable swings,” the analyst says. “The move to the cloud is having an impact in certain markets, particularly N. America.”

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UC Market Trends to Watch in 2015

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UC Market Trends to Watch in 2015

According to Ovum’s 2015 Trends-To-Watch report on Unified Communications (UC), large enterprises and SMEs are turning to new ways of purchasing, deploying, and managing business communications technology-- and cloud-based communications services are among the root causes of this transformation.

Brian Riggs, principal analyst of enterprise services at Ovum, says: “Enterprises considering UC solutions in 2015 will encounter a market undergoing considerable change. Video will become ubiquitous as consumerization, WebRTC, and other factors make videoconferencing available from any application and any device. Meanwhile UC services will become better enabled to support complex hybrid cloud deployment models.”

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Cisco Intros Project Squared

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Cisco Intros Project Squared

Cisco combines chat, audio, video, multi-party meetings and content sharing in a single collaboration app-- Project Squared, a means to "stay connected across devices, time zones, and project team" according to the company.

Built on the Cisco Collaboration Cloud, Project Squared is similar to chat services such as WhatsApp. It allows users to share messages and content, and integrates with tools such as calendar, Active Directory, WebEx and Box. It runs on mobile devices (iOS and Android) as well as web browsers, with no VPN or plugins required, and features mobile notifications to ensure team members are always reachable.

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Avaya Teams With HP in UC

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Avaya Teams With HP in UC

Avaya and HP Enterprise Services (ES) announce a multi-year partnership offering cloud-based unified communications and contact centre technology together with enterprise management solutions.

As a result the two companies will start selling a combined Unified Communications-as-a-Service, Contact Centre-as-a-Service and infrastructure modernisation portfolio, one powered by Avaya UC software and HP's cloud capabilities.

The agreement also sees HP ES reselling the as-a-Service offerings while Avaya gets increased deployment scale.

HP ES Business Process Services will deliver a "significant" portion of Avaya Private Cloud Services (APCS), which will be integrated into the existing Mobility and Workplace and Business Process Services ecosystem. Thus a number of APCS employees and contractors will be transferred to HP ES.

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Fujitsu Intros Cloud-Based UC

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Fujitsu Intros Cloud-Based UC

Fujitsu steps into cloud-based unified communications with Cloud Enterprise Communication Service (ECS) Connect-- a first such offering from the company able to scale from 1500 to 100000 end users.

The company says ECS Connect is a full-feature hosted UC solution complete with instant messaging, presence indicators, audio and video calling, conferencing and cloud-based desktop sharing. It allows the placing and receiving of phone calls from mobile devices, soft phones, PCs, tablets, desk phones and other devices, and supports  a variety of Microsoft solutions including Lync, Exchange, SharePoint and Office 365.

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