Visit our other websites:    Consumer IT    On CE    Mobile Channels    ECI news    rAVe Europe    Digital Signage News    iChannels

 

eSP - IT Solution Providers in Europe

  • Full Screen
  • Wide Screen
  • Narrow Screen
  • Increase font size
  • Default font size
  • Decrease font size

Managed Services

Fujitsu Acquires Symfoni ESM

E-mail Print PDF
Fujitsu Acquires Symfoni ESM

Fujitsu says it doubled the clout of its ServiceNow consultancy wing in Europe with the acquisition of Symfoni ESM, the Norwegian service management firm. Financial details of the deal are not available.

“ServiceNow is rapidly becoming the de-facto platform for service management,” Fujitsu Digital says. “As our enterprise customers increasingly embrace ServiceNow, they expect Fujitsu to not only provide the services, but also the consultancy know-how to ensure that these Digital Transformation projects are implemented successfully and with a focus on IT and business change. This acquisition effectively doubles our ServiceNow consultancy and delivery capabilities in Europe, making Fujitsu a market leader in this growth area of Cloud consulting and delivery.”

Read more...

CompuCom Adds AI to Server Managed Services

E-mail Print PDF
CompuCom Adds AI to Server Managed Services

Infrastructure services provider CompuCom announces a partnership with German automation specialist Arago-- one integrating the HIRO artificial intelligence solution in CompuCom managed services.

HIRO (or Human Intelligence Robotically Optimised) is a problem-solving artificial intelligence platform able to a automate process across the entire IT stack, essentially taking over nearly every task a human admin can do. The result, CompuCom claims, is less server downtime as HIRO can find and triage issues, identify solutions and recommend corrective measures more quickly and with greater certainty.

In addition, HIRO has built-in continuous learning and self-optimisation, allowing it to solve and perform complex IT tasks and process autonomously.

Read more...

Autotask Intros Unified RMM and PSA Platform

E-mail Print PDF
Autotask Intros Unified RMM and PSA Platform

Autotask presents what it claims is the first unified IT business management platform-- one combining PSA and RMM capabilities to provide a seamless cross-product user experience complete with real-time asset management.

Also included are consolidated device and service activity analytics, all without the limited alert-to-service incident workflow seen in other PSA-RMM integrations.

As the company puts it, the unified platform combines asset detail and service data to reveal previously unachievable business insights and opportunities. As a result it it boosts alert handling, technician productivity (through seamless alert/ticket/device integration), computing estate management, strategic insights and ultimately service quality.

Read more...

Autotask on the Endpoint Management

E-mail Print PDF
Autotask on the Endpoint Management

According to an Autotask survey the main focus for managed services providers (MSPs) is endpoint management and the use of remote monitoring and management (RMM) solutions to meet the demands of cloud-based solution management.

The survey covers 1800 MSPs across the world. It shows 62% of respondents manage 100-2500 endpoints-- an amount Autotask says is set to "grow exponentially." As such 54% of MSPs are increasing their focus on endpoints.

Networking and project are still important, accounting for nearly 40% of MSP revenues for around 75% of respondents. Meanwhile 68% of MSPs rank reliability as the key criteria for selecting a remote monitoring and endpoint management solution.

Read more...

Enabling Software Sales

E-mail Print PDF
Enabling Software Sales

An interview explores Application Packaging-as-a-service with Vincent Weberink, CEO of APPTIMZED, the provider of a new service category for solution providers...

First, Apptimized is offering Application-Packaging as a Service... so what is “application packaging” and why does it need to be a service?

[Weberink] For years, the software industry has sought to disrupt other industries by making the operations of these industries more efficient, faster, and cheaper.  Yet the one industry where we have failed to improve as much as we Read more...

Page 2 of 5