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Managed Services

Microsoft Buys Intelligent Scheduling With Genee

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Microsoft Buys Intelligent Scheduling With Genee

Microsoft adds more capabilities to Office 365 as it acquires Genee, developer of an artificially intelligence-powered scheduling service sharing the same name, for an undisclosed sum.

As the company puts it, the buy will "help us further our ambition to bring intelligence into every digital experience," as well as power an experience where "interacting with a virtual assistant is just like interacting with a human on." Using Genee simply requires sending an email with meeting dates written in plain text. The service can follow such instructions to decide on a best time for a meeting, confirm appointments, sync calendars and even reschedule meetings in case of conflicts.

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Fujitsu Acquires Symfoni ESM

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Fujitsu Acquires Symfoni ESM

Fujitsu says it doubled the clout of its ServiceNow consultancy wing in Europe with the acquisition of Symfoni ESM, the Norwegian service management firm. Financial details of the deal are not available.

“ServiceNow is rapidly becoming the de-facto platform for service management,” Fujitsu Digital says. “As our enterprise customers increasingly embrace ServiceNow, they expect Fujitsu to not only provide the services, but also the consultancy know-how to ensure that these Digital Transformation projects are implemented successfully and with a focus on IT and business change. This acquisition effectively doubles our ServiceNow consultancy and delivery capabilities in Europe, making Fujitsu a market leader in this growth area of Cloud consulting and delivery.”

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CompuCom Adds AI to Server Managed Services

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CompuCom Adds AI to Server Managed Services

Infrastructure services provider CompuCom announces a partnership with German automation specialist Arago-- one integrating the HIRO artificial intelligence solution in CompuCom managed services.

HIRO (or Human Intelligence Robotically Optimised) is a problem-solving artificial intelligence platform able to a automate process across the entire IT stack, essentially taking over nearly every task a human admin can do. The result, CompuCom claims, is less server downtime as HIRO can find and triage issues, identify solutions and recommend corrective measures more quickly and with greater certainty.

In addition, HIRO has built-in continuous learning and self-optimisation, allowing it to solve and perform complex IT tasks and process autonomously.

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Autotask Intros Unified RMM and PSA Platform

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Autotask Intros Unified RMM and PSA Platform

Autotask presents what it claims is the first unified IT business management platform-- one combining PSA and RMM capabilities to provide a seamless cross-product user experience complete with real-time asset management.

Also included are consolidated device and service activity analytics, all without the limited alert-to-service incident workflow seen in other PSA-RMM integrations.

As the company puts it, the unified platform combines asset detail and service data to reveal previously unachievable business insights and opportunities. As a result it it boosts alert handling, technician productivity (through seamless alert/ticket/device integration), computing estate management, strategic insights and ultimately service quality.

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Autotask on the Endpoint Management

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Autotask on the Endpoint Management

According to an Autotask survey the main focus for managed services providers (MSPs) is endpoint management and the use of remote monitoring and management (RMM) solutions to meet the demands of cloud-based solution management.

The survey covers 1800 MSPs across the world. It shows 62% of respondents manage 100-2500 endpoints-- an amount Autotask says is set to "grow exponentially." As such 54% of MSPs are increasing their focus on endpoints.

Networking and project are still important, accounting for nearly 40% of MSP revenues for around 75% of respondents. Meanwhile 68% of MSPs rank reliability as the key criteria for selecting a remote monitoring and endpoint management solution.

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