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Managed Services

CompuCom Adds AI to Server Managed Services

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CompuCom Adds AI to Server Managed Services

Infrastructure services provider CompuCom announces a partnership with German automation specialist Arago-- one integrating the HIRO artificial intelligence solution in CompuCom managed services.

HIRO (or Human Intelligence Robotically Optimised) is a problem-solving artificial intelligence platform able to a automate process across the entire IT stack, essentially taking over nearly every task a human admin can do. The result, CompuCom claims, is less server downtime as HIRO can find and triage issues, identify solutions and recommend corrective measures more quickly and with greater certainty.

In addition, HIRO has built-in continuous learning and self-optimisation, allowing it to solve and perform complex IT tasks and process autonomously.

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Autotask Intros Unified RMM and PSA Platform

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Autotask Intros Unified RMM and PSA Platform

Autotask presents what it claims is the first unified IT business management platform-- one combining PSA and RMM capabilities to provide a seamless cross-product user experience complete with real-time asset management.

Also included are consolidated device and service activity analytics, all without the limited alert-to-service incident workflow seen in other PSA-RMM integrations.

As the company puts it, the unified platform combines asset detail and service data to reveal previously unachievable business insights and opportunities. As a result it it boosts alert handling, technician productivity (through seamless alert/ticket/device integration), computing estate management, strategic insights and ultimately service quality.

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Autotask on the Endpoint Management

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Autotask on the Endpoint Management

According to an Autotask survey the main focus for managed services providers (MSPs) is endpoint management and the use of remote monitoring and management (RMM) solutions to meet the demands of cloud-based solution management.

The survey covers 1800 MSPs across the world. It shows 62% of respondents manage 100-2500 endpoints-- an amount Autotask says is set to "grow exponentially." As such 54% of MSPs are increasing their focus on endpoints.

Networking and project are still important, accounting for nearly 40% of MSP revenues for around 75% of respondents. Meanwhile 68% of MSPs rank reliability as the key criteria for selecting a remote monitoring and endpoint management solution.

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Enabling Software Sales

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Enabling Software Sales

An interview explores Application Packaging-as-a-service with Vincent Weberink, CEO of APPTIMZED, the provider of a new service category for solution providers...

First, Apptimized is offering Application-Packaging as a Service... so what is “application packaging” and why does it need to be a service?

[Weberink] For years, the software industry has sought to disrupt other industries by making the operations of these industries more efficient, faster, and cheaper.  Yet the one industry where we have failed to improve as much as we Read more...

Continuum Opens Euro HQ

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Continuum Opens Euro HQ

Channel-exclusive integrated managed service provider Continuum opens a European Headquarters office in the Thames Valley region, England, a growing technology hub outside of London.

The company also names ex-Micropoint Managed Services UK general manager Paul Balkwell as European Sales Director. Previously Balkwell was head of managed IT services at IP Integration and new business sales manager at Business Relations International.

“We are excited about our expansion into Europe and even more excited about Paul Balkwell leading this important initiative for Continuum,” Continuum says. “Paul was the sales leader for an extremely successful MSP in the UK for several years, so he is well equipped to support the growing demand of Continuum managed IT services in the region. The rapid growth of our large MSP partner base as well as signing on so many new partners over the last year has led to our expansion into Europe.”

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