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Managed Services

AVI-SPL Opens Shop in Germany

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AVI-SPL Opens Shop in Germany

Global AV systems integration and collaboration solutions provider AVI-SPL expands towards Germany with the opening of a Frankfurt office for the servicing of customers in the country.

The company designs, builds and integrates standard solutions for the enhancement of organisation, communication, collaboration and productivity. It names the likes of Microsoft (Surface Hub and Skype for Business), Crestron, Cisco, NEC and Polycom, among others, as partners.

The Frankfurt office will also provide German-speaking assistance with a 24-hour help desk and field services, as well as virtual network operations centre (VNOC) to support its video managed services portfolio in the country. Managing the office is AV industry veteran Johannes Stehr.

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Accenture Buys More Services With Octo

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Accenture Buys More Services With Octo

Accenture buys further into European IT services as it acquires a 47.4% stake in French consultancy Octo Technology from CEO François Hisquin, company partners and investment house Financière Arbeve.

The price of the deal totals €115 million, or €22.50 per share. Once the deal is signed Accenture plans to tender a further voluntary cash offer to buy the remaining 52.6% of the company. In fact, European equity firm Sycomore Asset Management already announced it will sell its 4.6% share in Octo to Accenture.

The deal marks the second Accenture European services acquisition in a week, following the buyout of Italian Salesforce outfit New Energy Group.

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Microsoft Buys Intelligent Scheduling With Genee

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Microsoft Buys Intelligent Scheduling With Genee

Microsoft adds more capabilities to Office 365 as it acquires Genee, developer of an artificially intelligence-powered scheduling service sharing the same name, for an undisclosed sum.

As the company puts it, the buy will "help us further our ambition to bring intelligence into every digital experience," as well as power an experience where "interacting with a virtual assistant is just like interacting with a human on." Using Genee simply requires sending an email with meeting dates written in plain text. The service can follow such instructions to decide on a best time for a meeting, confirm appointments, sync calendars and even reschedule meetings in case of conflicts.

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Fujitsu Acquires Symfoni ESM

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Fujitsu Acquires Symfoni ESM

Fujitsu says it doubled the clout of its ServiceNow consultancy wing in Europe with the acquisition of Symfoni ESM, the Norwegian service management firm. Financial details of the deal are not available.

“ServiceNow is rapidly becoming the de-facto platform for service management,” Fujitsu Digital says. “As our enterprise customers increasingly embrace ServiceNow, they expect Fujitsu to not only provide the services, but also the consultancy know-how to ensure that these Digital Transformation projects are implemented successfully and with a focus on IT and business change. This acquisition effectively doubles our ServiceNow consultancy and delivery capabilities in Europe, making Fujitsu a market leader in this growth area of Cloud consulting and delivery.”

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CompuCom Adds AI to Server Managed Services

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CompuCom Adds AI to Server Managed Services

Infrastructure services provider CompuCom announces a partnership with German automation specialist Arago-- one integrating the HIRO artificial intelligence solution in CompuCom managed services.

HIRO (or Human Intelligence Robotically Optimised) is a problem-solving artificial intelligence platform able to a automate process across the entire IT stack, essentially taking over nearly every task a human admin can do. The result, CompuCom claims, is less server downtime as HIRO can find and triage issues, identify solutions and recommend corrective measures more quickly and with greater certainty.

In addition, HIRO has built-in continuous learning and self-optimisation, allowing it to solve and perform complex IT tasks and process autonomously.

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