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Solution Provider News

Bechtle Buys VAR From BT

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Bechtle Buys VAR From BT

As part of a restructuring effort BT sells BT Stemmer-- a networking solutions, unified communications, security and managed services specialist with revenues worth €60 million-- to German giant Bechtle.

Based in Munich, BT Stemmer employs 160 people in Munich, Duisburg, Karlsruhe, Cologne, Siegen and Stuttgart, and counts 850 customers. It was acquired by BT back in 2008, and holds top partner certifications from Cisco and NetApp. Post-acquisition it will operate under the Stemmer name, with Henning Heimann and Oliver Herrmann as managing directors.

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Bechtle Launches Own Accessory Brand

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Bechtle Launches Own Accessory Brand

German reseller giant Bechtle launches an own accessories brand-- Articona, offering a portfolio of 1400 accessories and connectivity products, available directly via Bechtle, as well as the Bechtle and ARP online platforms.

Articona is to offer a wide range of products, including keyboards, touchpads, mice, protective cases, privacy filters, power banks, cables, storage media, ink and toners. Production takes place at a number of Asian manufacturers, with the Bechtle Taiwan office taking care of market trends and the latest technical developments. In turn, the two Swiss Bechtle logistics centres in Neckarsulm and Rotkreuz handle the storage of products.

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ALSO Signs Deal With Treolan

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ALSO Signs Deal With Treolan

ALSO sets further into CEE as it signs a partnership covering Platform-as-a-Service (PaaS) with Treolan, a fast-growing distributor in Russia that is part of the LANIT Group of IT companies.

Through the partnership-- the 6th for ALSO since 2015-- Treolan can offer a wide range of SaaS, IaaS and DaaS services in Russia, and Treolan channel partners will be able to manage the seats of end customers and develop, run and manage applications without the need to maintain adequate infrastucture. Treolan starts immediately with the Microsoft Cloud Solution Provider (CSP) program, leveraging new, vertical focused offerings and creating new regional access for ALSO vendor partners.

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The Future of the Contact Centre: Genuine Omni-Channel Engagement

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The Future of the Contact Centre: Genuine Omni-Channel Engagement

by Joe Rabah, Managing Director for EMEA, RMG Networks

We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand, or when we need information about a product or service. Recently, technology has given us more ways than ever to contact these helpful people — even if those ‘people’ are sometimes robots — with the advent of chatbots, web chat and e-mail. Contact centres are becoming increasingly responsive with all channels covered, from telephone to email to social media just to name a few. Yes, most modern contact centres are truly multi-channel. Most of them, however, are not omni-channel — yet.

According to Trevor Butterworth of the UK Contact Centre Forum, “Many contact centre operators think they are providing an omni-channel service, but they’re not. As with the retail experience, the difference between multi- and omni channel lies in the degree of integration. At the moment, most contact centres will have a team to deal with social media, another team of agents to take phone calls, another team of agents to deal with e-mails and so on. But they won’t be able to pass details and enquiries across those formats, so they are multi-channel just as a shop that has a website and a retail premises and a social media site is multi-channel until all three are seamlessly integrated. Contact centres will only become omni-channel when conversations with customers are translated across formats according to the customer’s profile and needs and with all relevant information and background knowledge travelling with the enquiry.”

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ALSO Buys Slovenia's DISS

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ALSO Buys Slovenia's DISS

ALSO announces further expansion into E. Europe with the acquisition of DISS, a leading Slovenian distributor of software and hardware from vendors such as HP and HPE. Financial details are not available.

The buy also covers two DISS subsidiary-- VAD, a specialised distributor of Dell EMC products, and IBM software distributor Marnis.

Founded in 1998 and headquartered in Ljubljana, DISS claims "above-average" growth with sales activities focused on various market verticals. It employs around 70 people and reports 2017 revenues worth €81 million, thanks to a focus on product lines demanding extensive pre-sales support and a focus on technical training.

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