Will Dell start using Google+-- specifically its videoconferencing system-- for customer service? That's what CE Michael Dell suggests, saying "I am thinking about hangouts for business."

Google+ is now over 3 weeks old, with over 10m users. 

The idea to use technology for customer support is not new, of course-- with chat windows augmenting phone support while companies like Citrix sell remote support tools.

Video chat does appear to suit Dell's prefering to deal directly with customers-- even if some commentors describe its tech support as "somewhat Read more...

Trust-based solution and services provider Keynectis acquires OpenTrust, a market leader in enterprise and government trusted infrastructure solutions. 

The sale should help Keynectis increase its growth, particularly within the international market where OpenTrust is already well known.

The companies say the acquisition should increase Keynetis' export sales "to over 30% of total revenues."

Transaction procedures are to close this summer. 

Go OpenTrust to be Acquired by Keynectis

Western Digital enters small-office server market with a new product promising to be a "complete storage solution for the small business market". 

This announcement comes with the company's OEM software agreement with Microsoft-- resulting in a combination of WD's storage technologies with Microsofot's Storage Server 2008 R2 Essentials OS. 

The server product should provide centralised online storage capacity ideal for today's business environment, with advanced online features allowing for easy and secure information sharing with clients anywhere Read more...

RIM announces its earning for its fiscal Q1 2012, where WW revenues fall by -12% from the previous quarter, reaching totals of $4.9Bn-- a drop the company describes as "challenging". 

The company breaks down this total as 78% hardware, 20% service and 2% software. 

However RIM also says its international revenue for Q1 shows 67% Y-o-Y growth.

The earnings results also revealing its shipment totals for the quarter-- 13.2m Blackberry handheld devices and around 500000 Playbook tablets. 

The Playbook's underwhelming performance is currently US only, as Read more...