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Cloud Computing

Qualtrics iQ Brings Predictive Intelligence to CX Masses

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Qualtrics iQ Brings Predictive Intelligence to CX Masses

Qualtrics reveals its predictive intelligence and machine learning service-- Qualtrics iQ, an IBM Watson-style cloud-based service capable of deep statistical analysis and predictive recommendations.

iQ is available to individual CX (customer experience) practitioners, and designed for non-technical line-of-business users. As such it eliminates time-consuming, manual data processes, and does not require tasks such as sorting through open text feedback, complex statistical analyses and identifying key drivers deep in data. The UI is drag and drop, making advanced features easy to use, even for new users.

The platform consists of 3 components-- Text iQ (uses natural language processing and machine learning to analyse open text feedback and surface trends in data), Driver iQ (identifies key experience drivers deep in data) and Stats iQ (provides automated and instant data analyses, with no need to for data exporting or massaging).

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Microsoft Intros Rapid Container Deployment

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Microsoft Intros Rapid Container Deployment

Microsoft announces Azure Container Instances (ACI)-- a container deployment service with an emphasis on speed and ease of use, as opposed to scalability and orchestration.

Currently available in preview form, ACI allows users to create a container with a choice of memory and CPU cores in just a few seconds (in fact usage is billed by the second). Microsoft insists containers created in ACI are first-class objects on the Azure cloud, and get the same role-based access controls, billing tags and other features expected from the platform. "Proven virtualisation technology" isolates the containers from other customers.

The service is designed to complement, not replace, the Azure Container Service, which allows for more scalable deployments one can use with an orchestrator. That said, Microsoft also provides an ACI connector with Kubernetes, meaning users can use both VM and ACI containers in the same Kubernetes cluster.

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eFolder, Axcient Form Merger

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eFolder, Axcient Form Merger

Data protection and sync/share provider eFolder announces a merger with Disaster Recovery-as-a-Service (DRaaS) provider Axcient. The financial terms of the agreement are not available.

Neither of the two companies specifies which one is actually the buyer, but the post-merger entity will be headquartered at the eFolder offices in Denver, Colorado. Meanwhile leadership falls on to eFolder CEO Matt Nachtrab, together with eFolder CTO Kevin Hoffman. Axcient CEO and founder Justin Moore is general manager.

“I’m extremely excited to be leading this next chapter for Axcient and eFolder, and continuing to lean upon our core values to provide the best offerings for both MSPs and their clients,” Nachtrab says. “This merger enables us to deliver a far more complete suite of solutions to businesses as they face today’s biggest IT challenges-- protecting against the ever-increasing number of threats to data and infrastructure.”

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Citrix, Google Extend Cloud Partnership

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Citrix, Google Extend Cloud Partnership

Citrix Systems and Google announce an expansion of their existing cloud partnership-- allowing Citrix Workspace Services to run on Google Cloud Platform, while adding further integration between the two companies' services.

For instance, ShareFile and G Suite integration allows the secure sharing of files via Gmail and a ShareFile connector to Google Drive. Meanwhile Google developers can utlise containers and the Kubernetes orchestration system within NetScaler CPX to easily build and scale secure applications on the cloud.

Citrix Receiver for Chrome is also getting additional enhancements, including multi-monitor support, ensuring Chrome OS devices remain a secure endpoint solution for the deliver of virtualised apps and corporate data.

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Nutanix Joins Google in Hybrid Cloud

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Nutanix Joins Google in Hybrid Cloud

Nutanix and Google announce a "strategic alliance" at the NEXT Conference 2017-- one allowing customers to deploy and manage traditional and cloud-based applications in hybrid cloud environments.

Essentially, joint customers can blend the Nutanix environment with Google Cloud Platform (GCP) for a combination of the best of private and public clouds. Management between GCP and Nutanix clouds comes through a single Nutanix Calm panel, complete with one-click application blueprints and easy migration between environments.

Meanwhile Nutanix Xi services on GCP allow Nutanix customers to extend datacentre environments to GCP, providing a unified fabric able to deliver both Mode 1 and Mode 2 applications. Enterprises can leverage a Xi Cloud Services Disaster Recover running in GCP, then run BigQuery analytics against the full application data set, without need for data migration operations.

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