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Unified Communications

Avaya Launches Google Cloud Integrations

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Avaya Launches Google Cloud Integrations

Avaya announces the availability of key Google Cloud Contact Centre (CC) AI capabilities integrated with Avaya IX Contact Centre solutions, bringing together Avaya AI conversation services and Google Cloud CC AI.

The result, the company says, is a seamless blend of automated and assisted experience throughout all interactions by customers with the contact centre. Features added to Avaya IX Contact Center through integration with Google Cloud CC AI include Virtual Agents (human-like automated boss able to interact with customers until the optimal time to transfer all context to a live agent), Agent Assist (AI algorithms able to determine the next best action by the agent) and Conversational Topic Modeling (enables agents to leverage real-time topic visibility with each conversation turn).

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Crestron Updates Mercury

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Crestron Updates Mercury

Crestron announces an update for the Mercury tabletop meeting and UCC solution-- one bringing a UI with a more modern-looking, leaner design providing users with a simpler experience, including more intuitive navigation.

The redesigned UI will ship with all new Crestron Mercury units, and is available for all existing units via firmware upgrade. The firmware is part of an automatic update, making it the default on all systems. The Crestron website provides information on how to install the new UI on existing Mercury units, allowing technology managers to evaluate it before the auto-update.

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Zoom Adds to UC Platform, Technologies at Zoomtopia

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Zoom Adds to UC Platform, Technologies at Zoomtopia

The Zoomtopia 2019 conference has Zoom announce "major expansions" to the titular unified communications platform, with no less than 300 additional features all set to be available by end January 2020.

“We are proud that everything we’ve built at Zoom-- from our core video architecture to our UI-- is designed to make your meetings, as our customers say, "Just work,"” the company says. “But we’re not stopping there. At Zoom, we are about empowering people to do more with video communications. Deploy intelligent Zoom Rooms quickly on purpose-built appliances, use Zoom Phone in new geographies and new use cases, and streamline laborious tasks such as creating and sharing meeting notes. It’s all designed to remove friction and replace it with empowering communications experiences, so you can do more.”

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Utelogy Announces USB Device Monitoring

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Utelogy Announces USB Device Monitoring

Utelogy adds USB device monitoring, allowing IT departments to manage web-based conferencing software easier and more quickly, as well as allowing for an improved user experience for employees using such collaboration tools.

Companies moving to unified communications (UC) tools such as Microsoft teams, Webex, Zoom and Ring Central use a growing number of USB peripheral devices. The addition of a U-Computer and USB devices to a Utelogy configuration turns USB devices into managed assets within the U-Manage portal. U-Computer acts as a proxy for Utelogy drivers, with secure APIs making sure APIs are not exposed outside of the local host.

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Vaddio Ships HuddleSHOT UCC Camera

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Vaddio Ships HuddleSHOT UCC Camera

Vaddio starts shipping the HuddleSHOT-- an all-in-one conferencing camera with integrated audio and an ultra-wide 125-degree field of view the company says is optimised for huddle spaces.

“HuddleSHOT is the ideal camera solution for video collaboration sessions because its 125-degree field of view gets everyone in the picture, even in the smallest areas,” Vaddio says. “In addition, its clear audio quality enhances collaboration on both ends of the call.”

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