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Managed Services

Ingram Micro ITAD integrates With ServiceNow

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Ingram Micro ITAD integrates With ServiceNow

The Ingram Micro ITAD group receives certification of application with ServiceNow, allowing mutual clients to access the same asset data generated by the Ingram Micro BlueIQ tracking system directly from ServiceNow Asset Management.

Such integration allows customers to monitor asset detail, location, status and final disposition throughout the full product lifecycle, all from one place, eliminating the need for separate tools to access end-of-service information or the manual downloads and uploads of information between systems.

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CloudBerry Lab Becomes MSP360

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CloudBerry Lab Becomes MSP360

July brings changes to CloudBerry Lab, as the multi-cloud backup and recovery solutions provider rebrands to the MSP360 name and gets a change in leadership as it appoints Brian Helwig CEO.

According to the company, the MSP360 name reflects a focus on the MSP market as it provides additional solutions to simplify daily tasks for MSPs. Thus the appointment of former Veeam executive Brian Helwig as CEO. Helwig has over 20 years of experience with startups and the channel. He used to be the CFO and COO of Netwrix, and prior to that held leadership positions at Sterling Commerce and XO Communications.

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Eracent Joins Ingram Micro in Asset Tracking

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Eracent Joins Ingram Micro in Asset Tracking

The Ingram Micro Commercial and Lifecycle Services ITAD Group announces a collaboration with Eracent integrating the BlueIQ asset tracking system with Eracent IT Management Center (ITMC).

The result, the two companies say, provides customers using both products with seamless integration to monitor and control asset detail, location, status and final disposition through the full product lifecycle. Thus, Ingram Micro ITAD clients using Eracent ITMC can manage assets from acquisition through disposition via single dashboard.

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AVI-SPL Buys Interactive Solutions Inc

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AVI-SPL Buys Interactive Solutions Inc

AVI-SPL acquires Interactive Solutions Inc (ISI), a Tennessee-based provider of "transformative" collaboration systems and services of all types, for a wide range of clients.

Founded in 1996, ISI has a focus on the customer experience and a commitment to support client business needs throughout a project and beyond. Together, AVI-SPL and ISI are united in the commitment to customer satisfaction, consistent deliver and the providing of a wider array of services with greater reach.

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Datto Adds More Products for MSPs

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Datto Adds More Products for MSPs

DattoCon Barcelona has Datto announce enhancements to all product lines, including the global availability of Datto Networking Managed Power, more Business Continuity and Recovery (BCDR) hardware and a new pricing model for SaaS Protection cloud backup.

Datto Networking Managed Power includes the MP10 wifi-connected smart plug, and is a cloud-managed device allowing MSPs to remotely monitor and manage the power of customer devices.

Meanwhile the Datto Unified Continuity BCDR appliance line gets up to 48TB of all-flash storage, with local failover virtualisation and "near instant" recovery. Cloud Agent Templates give MSPs the opportunity to efficiently enforce standards and consistency across the fleet. The SaaS Protection, O365 and Google Apps backup solutions get simpler pricing, with either time-based or infinite cloud retention options.

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