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Solution Provider News

Avnet Acquires Bell Micro

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Avnet Acquires Bell Micro

In an all-cash merger for an equity value of about $252 million and a transaction value of nearly $594 million, Avnet takes over Don Bell's Bell Micro.

Don (shown in photo from our interview several years ago) founded his company in 1988. Bell now has sales of  $3+ billion and 1900 employees.

The company, which operates both a distribution and single tier reseller business, offers a portfolio of storage, computing, software and networking products for broadcast, AV and IT industries. In 2009, the single tier business represented Read more...

How You Lose 28% of Your Tech Service

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How You Lose 28% of Your Tech Service

Providers of communications and high-tech products and services give away, on average, 28% of the technical service and support they deliver to business customers each year, because they lack insight into what customers are entitled to receive.

Accenture research explored the state of business customer service in the communications services, communications equipment, electronics and high-tech industries, querying more than 650 senior executives from 11 countries.

“While there are some legitimate reasons why providers might give away technical service—especially to their biggest, most important customers—lacking enough customer insight about what customers are entitled to receive is not a good enough reason to give it away at no charge,” says Brian Sprague, a senior executive in Accenture’s Customer Service and Support practice.

“Providers must obtain the customer insight needed to make more informed decisions about whether to give away the service and, if so, to whom, or if they should charge for these services. In today’s challenging economic climate, businesses need to find innovative ways to grow and improve their revenues.”

The research uncovered another sizable problem. Nearly 30% of business customers surveyed are considering switching to another provider because they are dissatisfied with the quality of customer service they receive.


How Our SMB Customers Cluster

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How Our SMB Customers Cluster

IDC European Vertical Markets releases a report which defines the clusters that best describe the Western European SMB environment.

This study highlights four groups of homogeneous SMBs based on common IT deployment and propensity to invest in their IT future:

  • The laggards (16%) have a basic infrastructure and limited willingness to invest in the near term.
  • Wait-and-see companies (36%) have a solid deployment of IT but prefer to wait until technology is mature and widely present in the market before engaging in other significant IT Read more...

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