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Solution Provider News

Deal Creates Europe's 2nd Largest IT Services Group

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Deal Creates Europe's 2nd Largest IT Services Group

Siemens takes a 15% stake and a board seat in Atos Origin-- a rare France-Germany deal that creates Europe's 2nd-largest IT services group (after IBM). 

The German engineering giant's loss-making SIS unit will now be part of the French IT services group. 

Through the €850m deal, Siemens will off load one its two problem units (the other is NSN, its telecoms JV with Nokia.)Siemens currently prefers to concentrate on the  healthcare, energy and industrial sectors. 

Among other IT activities, Atos Origin provides Read more...

IT Industry Shows Positive Outlook

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IT Industry Shows Positive Outlook

OECD's Information Technology Outlook 2010 says the IT industry grows by 3-4% in 2010, following its 6% decline in 2009.

Growth will exceed 4% in 2011, but it probably won't return to pre-crisis growth levels. 

Government and business spending in OECD member countries will remain weak, with new hardware and software investments unlikely in the short-term. 

Firms tended to cut IT costs during the economic downturn. The report says during the recovery more strategic activities have been maintained or increased. Companies now focus on consolidation and Read more...

Bell Micro Signs Pan Euro Agreement with Minicom DS

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Bell Micro Signs Pan Euro Agreement with Minicom DS

Bell Micro will distribute and support a wide range of Minicom DS products, services and solutions and will specialize in providing end-to-end Digital Signage solutions to its European sales channels.

Bell Micro made a strategic decision to enter the growing Digital Signage market over 3 years ago. In order to strengthen its portfolio, Bell Micro contracted alliances with various Digital Signage industry vendors such as screens, players and software vendors. Bell Micro is now able to offer a complete Digital Signage solution complemented by Read more...

Avnet Acquires Bell Micro

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Avnet Acquires Bell Micro

In an all-cash merger for an equity value of about $252 million and a transaction value of nearly $594 million, Avnet takes over Don Bell's Bell Micro.

Don (shown in photo from our interview several years ago) founded his company in 1988. Bell now has sales of  $3+ billion and 1900 employees.

The company, which operates both a distribution and single tier reseller business, offers a portfolio of storage, computing, software and networking products for broadcast, AV and IT industries. In 2009, the single tier business represented Read more...

How You Lose 28% of Your Tech Service

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How You Lose 28% of Your Tech Service

Providers of communications and high-tech products and services give away, on average, 28% of the technical service and support they deliver to business customers each year, because they lack insight into what customers are entitled to receive.

Accenture research explored the state of business customer service in the communications services, communications equipment, electronics and high-tech industries, querying more than 650 senior executives from 11 countries.

“While there are some legitimate reasons why providers might give away technical service—especially to their biggest, most important customers—lacking enough customer insight about what customers are entitled to receive is not a good enough reason to give it away at no charge,” says Brian Sprague, a senior executive in Accenture’s Customer Service and Support practice.

“Providers must obtain the customer insight needed to make more informed decisions about whether to give away the service and, if so, to whom, or if they should charge for these services. In today’s challenging economic climate, businesses need to find innovative ways to grow and improve their revenues.”

The research uncovered another sizable problem. Nearly 30% of business customers surveyed are considering switching to another provider because they are dissatisfied with the quality of customer service they receive.

Read more...

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