Will Dell start using Google+-- specifically its videoconferencing system-- for customer service? That's what CE Michael Dell suggests, saying "I am thinking about hangouts for business."
Google+ is now over 3 weeks old, with over 10m users.
The idea to use technology for customer support is not new, of course-- with chat windows augmenting phone support while companies like Citrix sell remote support tools.
Video chat does appear to suit Dell's prefering to deal directly with customers-- even if some commentors describe its tech support as "somewhat Read more...