Accenture and Google expand on the Accenture Google Cloud Business Group (AGBG) with solutions to help enterprises in 3 main areas-- multi-channel customer interactions, data management and hyper-personalisation in market, sales and services.
The first priority area of focus is to help clients enable multi-channel customer interactions and improve access to self-service and issue resolution capabilities. The effort leverages Google Cloud Contact Center AI (CCAI), a solution enabling end-to-end customer interaction across voice and digital channels.
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