NEC announces a "global strategic partnership" with Intermedia, a provider of cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaS) solutions.
Together the two companies launch NEC Univerge Blue Connect, an integrated and born-in-the-cloud UCaaS solution, and Univerge Blue Engage, a CCaS solution for business of all sizes. Both solutions are built on proprietary Intermedia technology, and offer support through the NEC partner ecosystem. Connect combines a cloud-based phone system, chat, videoconferencing and file sync and share, all available through desktop, web and mobile applications.
Meanwhile Engage is a cloud-based contact centre designed to fit the needs of all businesses, from the small single channel to the large and sophisticated omni-channel environment. It combines robust functionality with "carrier-grade" reliability and support services. As such, the two companies say, it helps businesses differentiate from the competition in terms of customer experience.
“NEC is committed to helping businesses meet the demands of today’s digital workforce through our Smart Enterprise portfolio, and we recognize that enabling customer migration to the cloud is a key component,” NEC says. “To support this rapid migration on a global scale, NEC aimed to team up with a born-in-the-cloud partner that could provide a best-in-class, fully-integrated suite of UCaaS and CCaaS solutions.”
