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Why Do Most IT Service Contracts... Fail?

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IT service contracts might bet worth around $900 billion according to Gartner, but contracts behind them are tricky to get right-- and McKinsey & Company shows what goes wrong, and what can one do to win from such relationships.

Service contractThe analyst examined around 200 live contracts from over 50 companies over the past 3 years. The research shows 60% of contracts lacked well-defined, shared business objectives, leading to an unclear definition of quality of service to both purchasers and providers, as well as limited tracking and control on business and financial targets.

In addition, 90% of contracts had commercial terms and conditions with a "heavy" focus on short-term benefits, with few incentives for joint innovation and limited evidence of such initiatives.

Extron Adds to Huddle Room Line

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Extron announces the HC 404-- a switching transmitter and scaling receiver pair the company describes as an easy-to-use AV system solution for small collaboration environments.

Extron HC 404The transmitter and receiver extend video, audio and power up to 70m over a single CATx cable. It features x2 HDMI and x1 VGA inputs on at the transmitter, and x1 HDMI input at the receiver. Built-in control capabilities facilitate automatic source switching, display control and integration with occupancy sensors.

Avedon Buys VisionsConnected and Viju

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Avedon Capital Partners creates a combined leading global visual communications company through the acquisition and merger of specialists VisionsConnected and Viju.

Avedon, Viju, VisionConnectedFinancial details of the deal are not available.

According to the owner, the new combined company will be a specialist in the design, servicing and support of physical and virtual meeting room environments for customers with a need for videoconferencing, collaboration and AV solutions. It will have an HQ in Amsterdam, the Netherlands, and will service customers in over 120 countries across EMEA, USA and APAC.

Arista Any Cloud for Cloud Consistency

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Arista promises to bring consistency to cloud networks with Any Cloud-- a means for enterprises to simplfiy the integration and management of hybrid clouds across private and public clouds.

Arista The software platform uses the vEOS virtualised router to bring the Extensible Operating System (EOS) across multiple hypervisor and cloud deployment platforms. vEOS leverages the existing cloud-grade routing stack, and includes IPSEC VPN tunnels to securely interconnect workloads across multi-cloud deployments.

Meanwhile CloudVision technology enables zero-touch provisioning, streamlined network operations across private and public clouds, state streaming from real-time telemetry, event correlation and anomaly detection via analytics engine and a common dashboard for increased visualisation.

Malware Found in CCleaner Software!

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Piriform admits legitimate downloads of its CCleaner software carry a "multi-stage malware payload"-- essentially a backdoor allowing hackers to install ransomware or keyloggers to further infect PCs.

CCLeanerAccording to the company around 2.27 million users ran the affected software (specifically CCleaner version 5.33.6162 and CCleaner Cloud version 1.07.3191) following download from a hacked server. The company says the situation could have been a lot worse, since CCleaner gets around 5 million new users per month, for a total of over 2 billion downloads.

It also says the affected version is already updated, and it was "able to disarm the threat before it was able to do any harm" following initial warnings from security researchers at Cisco and Morphisec. According to the Cisco Talos research unit the affected CCleaner infects computers through the inclusion of remote administration tools that, once installed, connect to several unregistered websites in order to download more unauthorised programs.

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