Your German client finally wants you to put in a video conferencing room… but he wants it in his subsidiary in Nairobi, Kenya. Who are you going to call?
Problem-busters, we guess.
And VC-Techs Ltd., based in Glasgow, fits that description.
VC-Techs supply qualified installation and support engineering, project management and professional services s for service providers, system integrators and VARs across the globe.
They bring international service delivery to help the AV channel and UC to deploy-- anywhere in the world-- video conferencing, audio visual solutions and, more recently, digital signage.
VC-Techs Ltd. celebrated its fourth anniversary last month. Four years may not be a long time, but to start-up a successful channel-only visual collaboration installation and support service around the world during these four past years is pretty good stuff.
Colin Clark, CEO, built the product portfolio around Cisco, Lifesize, Polycom, Radvision and Vidyo. And he built a services portfolio that includes…
- Visual collaboration end point and infrastructure installation service
- Support deployment (scope outside of manufacturer’s global support coverage programs)
- On-site user training
- Local project management
- Remote project coordination
“The key benefit of using our company,” says Clark, “is that we supply an independent channel-only service and we are not a reseller of products. Our company does not sell directly to the end user community and we do not use resellers to supply our services therefore our clients do not need to worry about exposing their clients to their competitors.”
Who uses these services? Several examples the company gave us included:
- An American video conferencing reseller had a US client with an office in Paris. The client wanted a fully integrated AV solution including a wall mounted Cisco VC system in all of its international offices.
- A pan-European unified communications distributor required assistance with one of their reseller’s infrastructure projects. The reseller did not have the resources to complete the project in the time scale required by the client-- and required a senior infrastructure installation engineer to install a video conferencing bridge, gateway and software management system in London.
- A global manufacturer required international coverage to install their Digital signage solution with accredited local engineers who speak the local language and understand the local infrastructure and culture.
In all three cases, VC-Techs Ltd. brings local in-country resources to implement a cost-effective local service which understands the local client’s requirements and environments.
Local language engineers will install, configure, test and train users on the technology to be delivered giving the channel’s clients an end-to-end service for the deployments.
Clark says his company complements the manufacturers’ own service offerings as VC-Techs Ltd. supplies ,installs and supports most audio visual products—in almost every part of the globe.
During the past four years, they have also established a network in Asia Pacific that covers Australia, China, Korea, Vietnam, Singapore and Japan. This allows them to provide independent services to the video conferencing community in Asian-Pacific and complements current coverage in the Americas, Europe and the Middle East.
